/* e26 — Simulador do chatbot (WhatsApp simulado). Plano: auditoria/evidencias-construcao/e26/PLANO-VISUAL.md
   Ordem: base → @media (celular por último). */
.cb-tela { display: grid; grid-template-columns: 400px minmax(0, 1fr); gap: var(--esp-6); align-items: start; }

/* ---------- o celular ---------- */
.cb-celular {
  position: relative; display: flex; flex-direction: column; height: min(760px, calc(100vh - 120px)); min-height: 560px;
  background: #E3EBF2; border: 10px solid var(--marinho); border-radius: 34px; overflow: hidden; box-shadow: var(--sombra-alta);
}
.cb-cabeca { display: flex; align-items: center; gap: 10px; padding: 12px 12px 12px 14px; background: var(--marinho); color: #fff; }
.cb-cabeca > div { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.cb-cabeca b { font-size: 15px; font-weight: 600; }
.cb-cabeca small { font-size: 12px; color: #A9BCD3; }
.cb-avatar { width: 36px; height: 36px; border-radius: 50%; background: #16335A; display: grid; place-items: center; color: var(--agua); flex: none; }
.cb-avatar .icone { width: 20px; height: 20px; }
.cb-reiniciar { background: transparent; border: 0; color: #C9D8EA; width: 40px; height: 40px; min-height: 0; padding: 0; border-radius: 50%; display: grid; place-items: center; }
.cb-reiniciar:hover { background: #16335A; color: #fff; }

.cb-conversa { flex: 1; overflow-y: auto; padding: 14px 10px 10px; display: flex; flex-direction: column; gap: 6px; scroll-behavior: smooth; }
.cb-vazio { margin: auto; text-align: center; max-width: 260px; display: flex; flex-direction: column; gap: 4px; color: var(--apoio); font-size: var(--t-rotulo); }
.cb-vazio b { color: var(--tinta); font-size: var(--t-corpo); }

.cb-msg { display: flex; }
.cb-msg.cli { justify-content: flex-end; }
.cb-bolha {
  position: relative; max-width: 86%; min-width: 0; padding: 8px 10px 5px; border-radius: 12px; font-size: var(--t-corpo); line-height: 1.42;
  background: #fff; color: var(--tinta); box-shadow: 0 1px 1px rgba(11, 27, 51, .08); overflow-wrap: anywhere;
}
.cb-msg.bot .cb-bolha { border-top-left-radius: 4px; }
.cb-msg.cli .cb-bolha { background: #D5EEFB; border-top-right-radius: 4px; }
.cb-msg.larga .cb-bolha { width: 92%; max-width: 92%; }
.cb-bolha p { margin: 0; }
.cb-bolha time { display: block; text-align: right; margin-top: 2px; font-size: 11px; color: #7A889B; font-variant-numeric: tabular-nums; }
.cb-titulo { font-weight: 600; margin-bottom: 6px !important; }
.cb-nota { font-size: var(--t-nota); color: var(--apoio); margin-top: 6px !important; }

/* botões de resposta dentro da bolha (item 340) */
.cb-botoes { display: flex; flex-direction: column; margin: 6px -10px 0; border-top: 1px solid #E4E9EF; }
.cb-bolha > .cb-botoes:last-child { margin-bottom: -5px; }
.chat-opcao {
  display: flex; align-items: center; justify-content: center; gap: 6px; min-height: 42px; width: 100%; padding: 8px 12px;
  background: transparent; border: 0; border-radius: 0; color: var(--azul); font: 600 var(--t-rotulo)/1.2 var(--fonte); text-decoration: none; cursor: pointer;
}
.cb-botoes .chat-opcao + .chat-opcao { border-top: 1px solid #E4E9EF; }
.chat-opcao:hover { background: var(--azul-claro-fundo); }
.chat-opcao:focus-visible { outline: 2px solid var(--azul); outline-offset: -2px; }
.chat-opcao .icone { width: 16px; height: 16px; }
.cb-bolha > .cb-botoes:last-child { border-bottom-left-radius: 12px; border-bottom-right-radius: 12px; overflow: hidden; }

/* canhotos de conta (item 345) — a coisa memorável */
.cb-canhoto { background: #fff; border: 1px solid var(--borda); border-radius: 8px; margin: 8px 0; position: relative; }
.cb-canhoto::before { content: ''; position: absolute; left: 10px; right: 10px; top: -1px; border-top: 2px dotted var(--borda-forte); }
.cb-canhoto-topo { display: flex; justify-content: space-between; align-items: center; padding: 8px 10px 0; font-size: var(--t-nota); color: var(--apoio); font-variant-numeric: tabular-nums; }
.cb-selo-vencida { color: var(--erro); background: var(--erro-fundo); border-radius: 999px; padding: 1px 8px; font-weight: 600; }
.cb-canhoto-meio { display: grid; grid-template-columns: auto auto 1fr; gap: 12px; padding: 6px 10px 8px; align-items: end; }
.cb-canhoto-meio small { display: block; font-size: 11px; color: var(--apoio); }
.cb-canhoto-meio b { font-variant-numeric: tabular-nums; font-weight: 600; }
.cb-valor { text-align: right; }
.cb-valor b { font-size: 18px; }
.cb-canhoto.vencida .cb-valor b { color: var(--erro); }
.cb-canhoto-pe { display: flex; align-items: center; justify-content: space-between; gap: 8px; border-top: 1px solid #EEF1F5; padding-left: 10px; font-size: var(--t-nota); color: var(--apoio); }
.cb-canhoto-pe .chat-opcao { width: auto; min-height: 38px; }
.cb-total { display: flex; justify-content: space-between; align-items: baseline; margin-top: 4px !important; padding-top: 6px; border-top: 1px solid var(--borda); font-size: var(--t-rotulo); }
.cb-total b { font-size: 16px; font-variant-numeric: tabular-nums; }

/* códigos: linha digitável e PIX quebram na largura (P24: a bolha do PIX não estoura) */
.cb-codigo { margin-top: 8px; padding: 8px 10px; background: var(--fundo-suave); border: 1px solid var(--borda); border-radius: 8px; }
.cb-codigo small { display: block; font-size: 11px; color: var(--apoio); margin-bottom: 2px; }
.cb-codigo span { display: block; font-size: var(--t-rotulo); font-variant-numeric: tabular-nums; letter-spacing: .02em; overflow-wrap: anywhere; word-break: break-all; }
.cb-pix span { font-size: 12px; color: #2F3E52; max-height: 7.5em; overflow: hidden; }

/* arquivo, mapa, vídeo, áudio */
.cb-arquivo { display: flex; gap: 10px; align-items: center; margin-top: 8px; padding: 10px; border-radius: 8px; background: var(--fundo-suave); border: 1px solid var(--borda); color: var(--tinta); text-decoration: none; }
.cb-arquivo-ic { flex: none; width: 36px; height: 44px; border-radius: 4px; background: var(--erro); color: #fff; font: 700 11px var(--fonte); display: grid; place-items: center; }
.cb-arquivo span:last-child { min-width: 0; display: flex; flex-direction: column; }
.cb-arquivo b { font-size: var(--t-rotulo); font-weight: 600; overflow-wrap: anywhere; }
.cb-arquivo small { font-size: 11px; color: var(--apoio); }
.cb-mapa { display: flex; gap: 10px; margin-top: 8px; padding: 10px; border-radius: 8px; background: #EAF3EC; border: 1px solid #CFE3D5; }
.cb-mapa > div:last-child { display: flex; flex-direction: column; min-width: 0; }
.cb-mapa b { font-size: var(--t-rotulo); }
.cb-mapa small { font-size: 12px; color: var(--apoio); }
.cb-pino { flex: none; width: 34px; height: 34px; border-radius: 50%; background: var(--ok); color: #fff; display: grid; place-items: center; }
.cb-pino .icone { width: 18px; height: 18px; }
.cb-video { display: block; width: 100%; margin-top: 8px; border-radius: 8px; background: var(--marinho); aspect-ratio: 16 / 9; }
.cb-audio { display: flex; align-items: center; gap: 8px; margin-top: 8px; min-width: 200px; }
.cb-play { flex: none; width: 38px; height: 38px; min-height: 0; padding: 0; border-radius: 50%; border: 0; background: var(--azul); color: #fff; display: grid; place-items: center; cursor: pointer; }
.cb-play .icone { width: 18px; height: 18px; }
.cb-onda { flex: 1; height: 26px; display: flex; align-items: center; gap: 2px; }
.cb-onda i { flex: 1; background: #9FB6CF; border-radius: 2px; min-width: 2px; }
.cb-audio small { font-size: 11px; color: var(--apoio); font-variant-numeric: tabular-nums; }

/* histórico (349) e ficha (350) */
.cb-grafico { position: relative; display: flex; align-items: flex-end; gap: 6px; height: 96px; padding: 0 2px 16px; margin: 4px 0 8px; border-bottom: 1px solid var(--borda); }
.cb-barra { flex: 1; height: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; position: relative; }
.cb-barra i { display: block; width: 100%; max-width: 26px; background: #5C93D6; border-radius: 3px 3px 0 0; }
.cb-barra.atual i { background: #123F7A; }
.cb-barra small { position: absolute; bottom: -16px; font-size: 11px; color: var(--apoio); }
.cb-media { position: absolute; left: 0; right: 0; border-top: 1.5px dashed var(--tinta); z-index: 1; }
.cb-traco { display: inline-block; width: 16px; border-top: 1.5px dashed var(--tinta); vertical-align: middle; margin-right: 6px; }
.cb-tabela { width: 100%; border-collapse: collapse; font-size: 12px; font-variant-numeric: tabular-nums; }
.cb-tabela th { text-align: left; font-weight: 600; color: var(--apoio); padding: 2px 4px; border-bottom: 1px solid var(--borda); }
.cb-tabela td { padding: 3px 4px; border-bottom: 1px solid #EEF1F5; }
.cb-ficha { margin: 0; display: grid; gap: 4px; font-size: var(--t-rotulo); }
.cb-ficha div { display: grid; grid-template-columns: 11em 1fr; gap: 8px; }
.cb-ficha dt { color: var(--apoio); }
.cb-ficha dd { margin: 0; min-width: 0; }

/* digitando… */
.cb-digitando { display: flex; gap: 4px; padding: 12px 14px !important; }
.cb-digitando i { width: 7px; height: 7px; border-radius: 50%; background: #9AA8B8; animation: cb-pulo 1s infinite ease-in-out; }
.cb-digitando i:nth-child(2) { animation-delay: .15s; }
.cb-digitando i:nth-child(3) { animation-delay: .3s; }
@keyframes cb-pulo { 0%, 60%, 100% { transform: translateY(0); opacity: .5; } 30% { transform: translateY(-4px); opacity: 1; } }

/* campo de envio */
.cb-envio { display: flex; gap: 8px; padding: 8px 10px 10px; background: #E3EBF2; }
.cb-envio input { flex: 1; min-width: 0; border-radius: 999px; border: 1px solid var(--borda); background: #fff; padding: 0 16px; min-height: 44px; }
.cb-envio button { flex: none; width: 44px; height: 44px; min-height: 0; padding: 0; border-radius: 50%; display: grid; place-items: center; }

/* folha de opções (lista do WhatsApp) */
.cb-folha {
  position: absolute; left: 0; right: 0; bottom: 0; max-height: 78%; overflow-y: auto; background: #fff; border-radius: 18px 18px 0 0;
  box-shadow: 0 -10px 40px rgba(11, 27, 51, .28); transform: translateY(105%); transition: transform .26s var(--ease); z-index: 3; visibility: hidden;
}
.cb-celular::after { content: ''; position: absolute; inset: 0; background: rgba(11, 27, 51, .35); opacity: 0; pointer-events: none; transition: opacity .2s; z-index: 2; }
.cb-celular.lista-aberta::after { opacity: 1; pointer-events: auto; }
.cb-celular.lista-aberta .cb-folha { transform: none; visibility: visible; }
.cb-folha-cabeca { position: sticky; top: 0; background: #fff; display: flex; align-items: center; justify-content: space-between; padding: 12px 8px 8px 16px; border-bottom: 1px solid var(--borda); }
.cb-folha-cabeca b { font-size: var(--t-bloco); }
.cb-fechar { background: transparent; border: 0; color: var(--apoio); width: 40px; height: 40px; min-height: 0; padding: 0; display: grid; place-items: center; border-radius: 50%; }
.cb-folha ul { list-style: none; margin: 0; padding: 4px 0 10px; }
.cb-item { justify-content: flex-start; text-align: left; gap: 12px; padding: 10px 16px; color: var(--tinta); font-weight: 500; }
.cb-item > span:last-child { display: flex; flex-direction: column; min-width: 0; }
.cb-item b { font-weight: 600; font-size: var(--t-corpo); }
.cb-item small { font-weight: 400; font-size: 12px; color: var(--apoio); }
.cb-num { flex: none; width: 28px; height: 28px; border-radius: 50%; background: var(--azul-claro-fundo); color: var(--azul); display: grid; place-items: center; font-size: 12px; font-variant-numeric: tabular-nums; }
.cb-folha li + li .cb-item { border-top: 1px solid #EEF1F5; }

/* ---------- coluna do atendente ---------- */
.cb-lado { display: flex; flex-direction: column; gap: var(--esp-4); min-width: 0; }
.cb-demo { background: var(--alerta-fundo); color: var(--alerta); border-radius: var(--raio); padding: var(--esp-3) var(--esp-4); font-size: var(--t-rotulo); line-height: 1.45; }
.cb-demo b { font-weight: 600; }
.cb-roteiro { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--esp-2); }
.cb-roteiro button { display: flex; flex-direction: column; align-items: flex-start; gap: 2px; text-align: left; height: auto; min-height: 52px; padding: 8px 12px; }
.cb-roteiro b { font-weight: 600; font-size: var(--t-rotulo); overflow-wrap: anywhere; }
.cb-roteiro small { font-weight: 400; font-size: 12px; color: var(--apoio); }
.cb-dica { margin: var(--esp-3) 0 0; font-size: 12px; color: var(--apoio); }
.cb-lista-conversas { list-style: none; margin: 0; padding: 0; }
.cb-lista-conversas li { display: flex; justify-content: space-between; align-items: flex-start; gap: var(--esp-3); padding: 10px 0; border-bottom: 1px solid var(--borda); }
.cb-lista-conversas li:last-child { border-bottom: 0; }
.cb-lista-conversas li.esta b::after { content: ' (esta)'; font-weight: 400; color: var(--apoio); }
.cb-lista-conversas div { display: flex; flex-direction: column; min-width: 0; }
.cb-lista-conversas small { font-size: 12px; color: var(--apoio); }
.cb-ultima { font-size: var(--t-rotulo); color: var(--tinta); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cb-lista-conversas .selo { flex: none; }

@media (prefers-reduced-motion: reduce) {
  .cb-folha, .cb-celular::after { transition: none; }
  .cb-digitando i { animation: none; opacity: .8; }
  .cb-conversa { scroll-behavior: auto; }
}

@media (max-width: 1100px) {
  .cb-tela { grid-template-columns: 380px minmax(0, 1fr); gap: var(--esp-4); }
}
@media (max-width: 900px) {
  .cb-tela { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 640px) {
  .cb-celular { border: 0; border-radius: var(--raio); height: 72vh; min-height: 480px; box-shadow: var(--sombra); }
  .cb-bolha { max-width: 90%; }
  .cb-msg.larga .cb-bolha { width: 96%; max-width: 96%; }
  .cb-roteiro { grid-template-columns: minmax(0, 1fr); }
  .cb-ficha div { grid-template-columns: 1fr; gap: 0; }
  .cb-canhoto-meio { gap: 8px; }
}